You may cancel your booking at any time by calling us; however, there may be some charges applicable to it as per the conditions below:
- Cab Cancellation – 24 hours prior to pick-up time:
- Full Refund (Except Service fee of Rs 100/Cab for local trip, Rs 250/Cab for outstation trip)
- Tempo Traveler Cancellation – 48 hours prior to pick-up time:
- Full Refund (Except Service fee of Rs 1000/Cab for local trip, Rs 2000/Cab for outstation trip)
- Cab Cancellation Between 24 Hours – 12 Hours:
- 10% of Total Trip Cost or Service Fee, whichever is higher, will be charged, and the rest will be refunded.
- Within 24 hours of pick-up time:
- 20% of Total Trip Cost, whichever is higher, will be charged, and the rest will be refunded.
- While on trip or Same Day Cancellation:
- 100% of the trip cost will be payable considering the number of days, kms from garage to garage & Driver Allowance. No Refund will be entertained.
In case of Postponement of the trip, the Cancellation Policy may be changed as below:
- 48 Hours prior information about date change for budget & family cab:
- No Charge for changing in date and time.
- Information about date change in Tempo Traveler Booking:
- If given 48 Hours Prior: Rs 500.
- If given 24 Hours Prior: Rs 1000.
- If changed on the same day, no change allowed. (Above cancellation policy may apply, and we can postpone the trip by making a new booking).
REFUNDS:
Refunds, as applicable per the cancellation policy, will be processed through the same online mode in 10-12 days.